Refunds

PlexusX — Refunds and Cancellation

Last updated 2026-09-30. Seller: Lucie Uhlířová, trading as PlexusX. Contact: support@plexusx.lol. Phone: +420 602 513 360 (you can leave a message; for anything about a purchase, email is quicker).

The short version

The free saturation is the try-before-you-buy. With an account it costs nothing, takes no card, and never ends — so you can see what PlexusX does on your own screen before a plan is ever charged. Use it.

After that, email support@plexusx.lol and we refund you if:

• you were charged because a cancellation did not go through
• PlexusX will not run on your machine, or does not do what this site says it does
• someone bought it on your card without your permission

We do not refund a licence you have activated and used because you changed your mind a week later. The free saturation exists so you never have to.

Cancelling

The monthly plan. Cancel any time from your dashboard. It is one button and it never requires contacting us. You keep access until the end of the period you have already paid for, and you are not charged again.

The free saturation. Nothing to cancel and nothing to refund: no money has moved. Sign out, or uninstall, whenever you like.

If a monthly charge reached you unexpectedly — a cancellation that did not go through, or a card charged for a month you did not want — that is exactly the case this page exists for: email us and we refund it.

The lifetime licence. Nothing to cancel. It does not renew and it does not expire.

Refunds

Email support@plexusx.lol from the address you bought with, or reply to our purchase email (it comes from support@plexusx.lol). The payment receipt comes from Link, Stripe's checkout; a reply to that one reaches Link, not us.

Tell us which of the cases above applies. We do not ask for proof. You can use the form at the end of this page, but you do not have to.

Refunds go back to the card you paid with, in the currency you paid in, through whichever payment provider took that payment — you do not need to know which one, and it makes no difference to what you get back. The money usually reaches your bank within 3–10 working days. This applies to every purchase, including ones made before 27 August 2026, when a different provider handled our payments. The licence stops working when the refund is issued.

Your statutory rights

If you are a consumer in the EU or UK you normally have 14 days from the day you buy to withdraw from a purchase of digital content and receive a refund.

That right ends once supply begins. Before you pay, you tick a box asking us to supply the software straight away, and our purchase email confirms it. When supply begins depends on the plan:

• Monthly. Supply begins when your subscription starts, so the 14-day right ends then.
• Lifetime. Supply begins when you activate the licence on a PC. Until you activate it, the 14-day right applies in full. Email us, or use Withdraw from contract under Billing in your dashboard, and we refund you, no reason needed.

You can also withdraw online: sign in at plexusx.lol/dashboard and use "Withdraw from contract". If you do, we confirm by email, without delay, that we got it, with what you sent and when.

This is the same position as clause 5 of the EULA — the two pages say the same thing on purpose.

If PlexusX is faulty (your legal guarantee)

If PlexusX does not work as this site describes, that is our responsibility. The law gives you this right as a consumer, and nothing on this page limits it.

How long it lasts:

• Monthly. For the whole time you pay for it.
• Lifetime. As long as we supply it, and at least 2 years from the day you first activate it.

How to complain: write to us using the contact details at the top of this page. Tell us what is wrong, the email of your account, and what you would like us to do.

What you get: First we fix it. If we cannot fix it, if the fix takes too long, if the fault comes back after the fix, or if the fault is serious, you can have a lower price or your money back.

We confirm your complaint by email, with the date it reached us and what you asked for. We tell you the outcome in writing within 30 days.

This is on top of the cases listed at the top of this page. If PlexusX does not do what we said it does, that is our problem to fix or refund, at any time, not only within 14 days.

If a young person bought this on your card

Email support@plexusx.lol and we will refund it and cancel the subscription. We will not ask you to prove anything.

Please contact us rather than your bank. A refund reaches you faster than a chargeback and costs us far less, which is the only reason we ask.

If we cannot agree

Write to support@plexusx.lol first — almost everything is settled there.

If you are a consumer and we still cannot agree, you can take the dispute to an out-of-court resolution body free of charge. For PlexusX that is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), which also supervises us: https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/ . You can also go to court, and if you live in another EU country, the European Consumer Centre in your country can help.

Chargebacks

If something has gone wrong, email us first — we would much rather fix it than dispute it. If you have already raised a chargeback, tell us and we will not contest a genuine one.

Withdrawal form

(Fill in this form and send it back only if you want to withdraw from the contract.)

Withdrawal from the contract

• To: Lucie Uhlířová, trading as PlexusX, support@plexusx.lol
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following services (*):
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Date:
• Signature of consumer(s) (only if this form is sent on paper):

(*) Delete what does not apply, or fill in the details.